FAQ
A. GENERAL QUESTION
To be eligible for this Transition Assistance Package, the vehicle:
(i) must be a dual-fuel vehicle (NGV/petrol/diesel) that is modified with an NGV kit installed and is active; and
(ii) has a Motor Vehicle License (Road Tax) registered with JPJ at any time between 1 October 2021 and 30 September 2024.
This Package offers free NGV kit removal services.
Our partner workshops are trained according to established procedures to ensure your vehicle meets the required safety and quality standards.
The NGV kit removal process is performed by trained mechanics following the established procedures. This work will not have any long-term effects on your vehicle's performance.
Yes, the entire NGV kit must be completely removed, including the NGV tank and NGV components.
Applications can be made through the POMEN system via website at www.pomen.peralihanngv.com.
Please be informed that the option to remove the NGV kit is available until 31st July 2025. However, the application deadline for the Transition Assistance Package for NGV Dual-fuel Vehicles remains on 30th April 2025.
Therefore, we kindly advise customers to submit their applications by 30th April 2025, while the NGV removal can be scheduled and carried out until 31st July 2025.
Vehicles that have had the NGV kit system removed through this package are exempt from PUSPAKOM inspection for the purpose of updating the vehicle grant. The vehicle grant will be updated automatically by JPJ within 30 to 45 days after the successful removal of the NGV kit system.
If your vehicle grant has not been updated after this period, please contact MesraLink at 1-300-88-8181.
No, you may continue to use the existing Motor Vehicle License (Road Tax) after removing the NGV kit system until its expiry date. During the next Road Tax renewal, you will be required to renew according to the original fuel type (Petrol or Diesel).
B. APPLICATION PROCESS
Applicants must apply through the website www.pomen.peralihanngv.com.
Please enter the following information in the form provided to check your eligibility.
- Applicant's Name
- Applicant's Phone Number
- Applicant's Email
- Vehicle Registration Number
- Vehicle Chassis Number
Note: Eligible applicants will receive a confirmation email. Please click the link provided to book your appointment. A link will be sent via e-mail to eligible applicants only.
Yes, an email address is a prerequisite for application. Please register with any email platform such as Gmail, Yahoo, or Outlook to obtain an email before applying.
Starting from November 1, 2024, applicants can visit any of the listed partner workshops at www.pomen.peralihanngv.com to obtain assistance to check your eligibility for the Transition Assistance Package and book the earliest available appointment.
You can find a list of nearby partner workshops by visiting the website at www.pomen.peralihanngv.com. The list of partner workshops will be updated from time to time.
No, only workshops listed on the website www.pomen.peralihanngv.com are authorized for the removal of the NGV kit under this Package.
Note: If the NGV kit is removed by a workshop not listed on the approved list, you will not be eligible for the free NGV kit Removal services, and no warranty will be provided.
You can obtain a digital copy of your Vehicle Ownership Certificate through the myJPJ application.
Applicants who receive an email indicating an unsuccessful application can appeal through the appeal link Appeal Form and must provide all relevant details and documents, including:
- Applicant's Name
- Applicant's Phone Number
- Applicant's Email
- Vehicle Registration Number
- Vehicle Chassis Number
- Upload a copy of the Vehicle Ownership Certificate
- Upload a current photo of the vehicle which clearly shows the registration number and NGV system.
Note: Your appeal form will be reviewed and the decision on your appeal will be sent to your registered email address.
Vehicles not registered with JPJ as NGV vehicles are not eligible for this Package.
However, you may still apply to this Package by submitting an appeal through the following link Appeal Form and provide the requested details, including uploading a copy of the Vehicle Ownership Certificate and a current photo of the vehicle which clearly shows the registration number and NGV system.
Note: Your appeal form will be reviewed and the decision on your appeal will be sent to your registered email address..
C. APPOINTMENT BOOKING PROCESS
Successful applicants must complete the appointment booking form using the link provided in the email and submit the following details and attachments:
- Location Preference
- Date and Time Preference
- Upload a copy of the Vehicle Ownership Certificate or Insurance Cover Note. (document must show the registration number and chassis number)
- Upload a current photo of the vehicle which clearly shows the registration number and NGV system.
You will receive your appointment confirmation and Appointment Slip via e-mail within 3 to 5 working days.
Yes, you may contact your assigned Partner Workshop as per your Appointment Slip.
You will receive your appointment confirmation and Appointment Slip via e-mail.
Your appointment scheduling will take between 3 to 5 business days by a POMEN customer service representative from the date the appointment request is received.
Appointment bookings will be given priority based on the earliest applications. If your selected slot is not available, a customer service representative will call you to confirm the appointment date and time.
If you miss your appointment date and time, please contact your assigned Partner Workshop as per your Appointment Slip to reschedule a new appointment within one (1) week of the original appointment.
If you fail to do so, you will need to submit a new application through the website www.peralihanngv.com.
D. ATTENDING APPOINTMENT AT PARTNER WORKSHOP
Applicants must bring their vehicle to the workshop as detailed in the appointment slip.
- The vehicle presented at the workshop must match the details in the appointment slip.
- For safety reasons, the gas in the vehicle should be at minimum level – the gas level indicator should be at minimum level, or the pressure gauge should read below 500 psi.
- The NGV kit Removal work will take approximately 3 to 4 hours. Applicants are encouraged to collect their vehicle on the same day.
- Once the work is completed, applicants will receive a call from the workshop to collect their vehicle.
- Applicants will receive a Job Completion Ticket (JCT) via email as confirmation of work completion.
- A workmanship warranty of 3 months is provided for the NGV kit removal work.
You can refer to the NGV gas level indicator is red and is at the minimum level or check the pressure gauge is below 500psi. This is to ensure a smooth and safe NGV removal process.
The workshop will first inspect your vehicle
If your gas level is too high, it will take too long and compromise safety. You will need to reschedule your appointment with the Partner Workshop.
Yes, you may be present, but for safety reasons, you are advised not to disturb the mechanic during the NGV kit removal process.
For NGV Kits of the "Sequential Injection" type, the following components are included in the Removal service:
- Gas Changeover Switch
- Pressure Regulator
- Electronic Control Unit
- Gas Filter
- Injection Rail
- CNG Refueling Valve
- Pressure Gauge
- NGV Cylinder
- Signal Wiring
For NGV Kits of the "Mixer" type, the following components are included in the Removal service:
- Gas Changeover Switch
- Pressure Regulator
- Spark Timing Advance Processor
- Mixer with Hose and Power Valve
- CNG Refuelling Valve
- Pressure Gauge
- NGV Cylinder
- Signal Wiring
- Gas Tubing
No, the NGV tank and NGV kit components will be dismantled and disposed by the workshop following the safety procedures established by PNGV, and in accordance with national environmental policies.
No, but you can request additional vehicle services after the NGV kit removal is completed. The cost for any additional services will be the responsibility of the vehicle owner and is not included in this Package.
E. ABOUT JOB COMPLETION TICKET (“JCT”)
The Job Completion Ticket (JCT) is a document that serves as proof of completed work and will be provided to the applicant once the NGV kit has been removed.
The applicant should keep this document as evidence in case there are any warranty claims against the Partner Workshops.
F. WARRANTY & AFTER REMOVAL PROCESS COMPLETION
After removing your NGV Kit, a 3 month warranty will be provided to you, subject to the terms and conditions at terms & conditions. You may contact the partner workshop that dismantled your NGV kit to claim for the warranty.
You will need to bring your Job Completion Ticket (JCT) to the Partner Workshops for warranty claims.
The warranty includes:
- Engine tuning (for carburetted engines)
- Leaks at NGV manifold intake screws
- Engine tuning & diagnostics (for electronic fuel injection)
- Wiring work related to NGV system wiring that uses electrical current/signals
- Restoration of original vehicle wiring (Fuel injector wiring and fuse box assembly if applicable)
The warranty excludes:
- Spark plugs, spark plug wires, distributor, ignition coil, oxygen sensors (for EFI)
- Fuel system components (hoses, rails, injectors, carburettors, fuel filters, fuel pumps)
- Cooling system (if replacement or bleeding of the cooling system is required)
- Engine oil
- ECU (Electronic Control Unit)
- Transmission control unit
- Manifold Absolute Pressure (MAP) sensor
- Mass Air Flow (MAF) sensor
- Water hoses (if NGV system includes T-Joint water)
- Throttle body
- Battery
- Alternator
- Fuses / Relays
- Any pre-existing defects or damages before the NGV kit Removal
- Any vehicle parts not directly connected to the NGV kit system
You can send your vehicle to any workshop or service center for regular maintenance or repairs.
No, you may not. The government has declared that vehicles powered by Compressed Natural Gas (CNG) for Vehicles (NGV) are no longer allowed to be registered or licensed for use on Malaysian roads.